Last night I went to the Verizon store to try to get my phone back (I've had a loaner phone since I'd dropped my in the [clean]toilet in January). The technician wasn't terribly helpful, but he told me he wasn't actually allowed to be helpful--he could only follow the company rules, but I was welcome to call Customer Service. In fact, I could use the phone right there in the store!
I called them. I talked to Brandon. He was very nice. I left his supervisor a message indicating that he was very nice. He set me up with a new phone plan so that I spent ten extra dollars and got five or six hundred more minutes! Hooray! We were going to do that anyway! And! He gave me a new phone.
There were, of course, extenuating circumstances surrounding the phone loaning and so forth. I do love them, though. What swell folks!
I might not be saying this later, like when I find out that the number I've been calling has been magically assigned a special something that costs a million dollars, but I am very happy right now. Oh yes.
(When I spell check Verizon, my computer suggests Venison. Hee hee.)
Posted by dotty at May 25, 2005 08:00 PM